Frequently Asked Questions (FAQs)

How do I initiate a return or exchange?

To start a return, send us an email to hello@loveofclogs.com, or message us via our online chat box to notify us of your return. Please include the order number if possible. 

Please note that returns will need to be sent to the following address:

Love of Clogs
Suite 114, 42 Mount Barker Road
Stirling
SA 5152 

If emailing, you will receive an automatic reply with this information and you may proceed to return your order.  We will contact you as soon as your parcel has arrived and your return request is being processed.

What is your return policy?

We offer a 30-day return policy. Items must be unworn, in original packaging, and you’ll need proof of purchase (email and/or order number will do). A 3% restocking fee applies, and customers are responsible for return shipping costs. For more details, refer to our Returns and Refund Policy. 

What should I do if my item is damaged or defective?

Inspect your order upon receipt. If it’s defective or damaged, contact us immediately at hello@loveofclogs.com with details and photos, and we will assist you in resolving the issue.

Are there any items that cannot be returned?

Yes, we cannot accept returns on gift cards or reimburse any shipping fees. Items must be in their original condition to qualify for a return.

How long does it take to process refunds?

Refunds are processed within 12 (max.) business days after we receive and inspect your return. The refund will be issued to your original payment method, minus any applicable fees.

What shipping options do you offer?

Flat rate shipping rate of $15 for Australia-wide using Australia Post.

Delivery to New Zealand is AU$20 for one pair or AU$28 for two. Delivery may take up to 21 days (at most and rarely). 

Following the new tariff requirements, we no longer ship to the United States.

We ship from our Mount Barker warehouse on Mondays and Thursdays so up to 3-5 days after purchase. Most urban areas may be delivered to within 1-3 business days within Australia, but some remote locations may take as many as 4-7 business days.

We ship with Australia Post and your parcels may be tracked here.

For more details, refer to our Shipping page. 

How do I care for my clogs?

Clean your clogs with a damp cloth and mild soap. For wooden bottoms, avoid submerging them in water and dry them slowly. Specific care instructions depend on the material used—refer to our care guide for details.

What is the difference between Swedish design clogs and other clogs?

Swedish design clogs feature an asymmetric shape that provides more room in the toe area, accommodating both regular and wide feet.

I can't find my size. When will you restock?

To stay updated on restocks, sign up for our mailing list. We regularly notify subscribers about new arrivals and restock dates although we do not anticipate to re-stock in 2025, we will be back with an update for what's in store in 2026.  To stay in touch, sign up to our mailing list! 

How do your clogs fit into the 'ethically made and sustainable fashion' category?

Our clogs are handmade in the EU under strict labour laws and crafted from sustainably felled European timber, such as Adler and Linden. This aligns with our commitment to ethical production and sustainability.

Can I track my order?

Yes, we ship with Australia Post and you may track your parcel here.
We provide tracking information for your order once it is being fulfilled. 

Feel free to reach out to us for any additional questions or concerns! We’re here to help you enjoy your #cloglife.